Ravenroost Books             
 

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Policies,Terms and Shipping:

Payment Methods Accepted

We accept PayPal, Google Checkout, Visa, MasterCard, American Express, Discover, personal checks in USD drawn from a US bank and International Postal Money Orders in USD. Most of our books are available only as single copies. Before sending an automatic PayPal payment, it may be advisable to contact us to confirm availability of the book and total cost with shipping.

 

About our shipping methods:

We have been shipping books to our customers since 1997. Orders are normally processed and shipped within 24 hours of receipt with the exception of weekends, extremely inclement weather and post office holidays. Our books are packaged and boxed with great care, with the rigors of transit, delivery and adverse weather conditions kept in mind.

International orders are shipped by Priority Air Mail International or First Class Mail International. Please contact us for a quote before ordering if you are in need of Global Express Guaranteed, Express Mail, Fedex or other expedited services.

About our shipping rates:

You will be able to choose your preferred shipping option at checkout. See below for examples of typical rates. Our shipping fees are determined by the method chosen by the customer, weight of the package, size of the package and the geographic destination. Our shipping fees are based on average books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required. We will contact you if the shipping rate quoted with your order is in need of adjustment for oversized or heavy items and will automatically reduce shipping fees on small items if warranted. We will use the more economical USPS flat rate package services whenever possible if your order will fit securely into the required packaging, but please be aware many books will NOT be eligible for this option. Where applicable, international customers are responsible for paying any required customs duties, fees and taxes as required by their country. As of January 26th 2013, the USPS has increased fees dramatically on both domestic and international shipping options. We will always try to provide you with the best possible shipping option for your order.

Examples of Shipping Rate Choices Offered at Checkout: Domestic Standard Mail is $5.75, Domestic Priority Mail may range from $5.95 to $12.00 depending on destination, weight and eligibility for flat rates. International First Class Mail is $18.95 to Canada and $24.95 to all other countries and limited to orders weighing less than 4 lbs. International Priority Mail Flat Rate (if book size permits) is $19.95 to Canada and $23.95 to all other countries, again if book size permits. Average weight-based Priority Mail International (non-Flat Rate) can range from $28.00-$5.00 for average sized books. Express Mail rates are now calculated by geographic zone-please inquire for a quote in advance before ordering if you are in need of express services so that we can give you the most economical option available. Please note the above rates are examples only, for single books of an average weight of 2.2 lbs. Multiple book rates will be calculated accordingly at checkout. When you place items in your shopping cart and proceed to checkout, you will be given the shipping charges based on the destination information you provide and the shipping method you have chosen. If you have any questions about this process, feel free to email us. 

Discount and Sale Coupons

Discount, repeat customer and sale coupons are processed during checkout. If you have a coupon from Ravenroost Books, simply fill in the coupon code when prompted during checkout and your discount will automatically be deducted when your order is completed.

Guarantee

We want your complete satisfaction.  Delivery is guaranteed or your money will be refunded. USPS Delivery Confirmation is automatically provided on all domestic orders at no extra cost.

Returns and Refunds

Items may be returned for a refund for any reason. We request that the returned item(s) be in the same condition received, unused and carefully repacked, and returned within 10 business days by an insured or traceable shipping method. The customer will pay for return shipping unless there has been an error on our part. We do request that you give prior notice by email for any returns. Your refund will be processed upon arrival and inspection of the returned item.

Gift Wrapping

Available upon request at no extra charge for most items.

Important Information for AOL, Yahoo and Earthlink users and those with non-specific anti-spam filters on their email service:

It is vital that we are able to contact you by email or phone if necessary to verify information in the event of errors, typos, account number or address questions, as well as to send you order status and confirmation. If you use AOL, Earthlink or another email service which has generalized or non-specific spam filters in place, please un-block the email addresses for this website. If you need assistance, contact your internet service provider for directions.


We Respect Your Privacy and Security

Please be reassured that your email address and contact information are never used for any purpose other than completing your order or sending information which you have specifically requested. Credit card information is not kept on file or stored in any format.

We reserve the right to reject an order at any time for any reason. For your protection, if we suspect fraudulent activity we may attempt to contact you by telephone or email to verify your order information.

 


 

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