We accept PayPal, Visa, MasterCard, American Express. We can invoice you via PayPal* or directly from our credit card payment processor. If you are an international customer and would like to pay by direct bank transfer, we would be happy to provide you with the information you require. However, at this time, the current fee for this bank service imposed by our bank is approximately$20.00. This additional fee would be applied to your total due. We are not responsible for any import fees or taxes applied when your package enters your country.
*Please note: most of our books are available only as single copies. Before sending an automatic PayPal payment, it may be advisable to contact us to confirm availability of the book and total cost with shipping.
We have been shipping books to our customers since 1997. Orders are normally processed and shipped within 24 hours of receipt with the exception of weekends, extremely inclement weather and post office holidays. Our books are packaged and boxed with great care, with the rigors of transit, delivery and adverse weather conditions kept in mind.
International orders are shipped by Priority Air Mail International or First Class Mail International (if less than 4lbs). Please contact us for a quote before ordering if you are in need of Global Express Guaranteed, Express Mail, Fedex or other expedited services as rates and availabilities are changed frequently.
Please note: We are not responsible for any import fees or taxes applied when your package enters your country. If you live in a country that requires a VAT reference number to accompany your incoming package, even when items are rated duty-free or exempt, please contact me directly at [email protected] before you place your order. I will direct you as to where to proceed to place and complete your order in order for you to obtain the proper documentation with your order.
You will be able to choose your preferred shipping option at checkout. Our shipping fees are determined by the method chosen by the customer, weight of the package, size of the package and the geographic destination. Our shipping fees are based on average books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required. We will contact you if the shipping rate quoted with your order is in need of adjustment for oversized or heavy items and will reduce shipping fees on small items if warranted. We will use the more economical USPS flat rate package services whenever possible if your order will fit securely into the required packaging, but please be aware many books will NOT be eligible for this option. Where applicable, international customers are responsible for paying any required customs duties, fees and taxes as required by their country. We will always try to provide you with the best possible shipping option for your order.
Discount and Sale Coupons
Courtesy discounts, repeat customer and sale coupons are processed during checkout. If you have a coupon from Ravenroost Books, simply fill in the coupon code when prompted during checkout and your discount will automatically be deducted when your order is completed. Shipping fees cannot be included in the discount.
Guarantee
We want your complete satisfaction. Delivery is guaranteed or your money will be refunded. USPS Delivery Confirmation is automatically provided on all domestic orders. Customs tracking numbers are provided for all international customers.
Unused items may be returned for a refund for any reason. We request that the returned item(s) be in the same condition received, in the original inner packaging, unused and carefully repacked, and returned within 10 business days of your recipt by an insured or trackable shipping method. The customer will pay for return shipping unless there has been an error on our part. We do request that you give prior notice by email for any returns, and provide the delivery confirmation number/tracking number on the package you are returning to us. Your refund will be processed upon arrival and thorough inspection of the returned item.
It is vital that we are able to contact you by email or phone if necessary to verify information in the event of errors, typos, account number or address questions, as well as to send you order status and confirmation. If you use AOL, Earthlink or another email service which has generalized or non-specific spam filters in place, please un-block the email addresses for this website. If you need assistance, contact your internet service provider for directions.
We Respect Your Privacy and Security
Please be assured that your email address and contact information are never used for any purpose other than completing your order or sending information which you have specifically requested. Credit card information is not kept on file or stored in any format.
We reserve the right to reject an order at any time for any reason. For your protection, if we suspect fraudulent activity we may attempt to contact you by telephone or email to verify your order information.
